Reference

Your Legal Terms Before You Join

Clear terms, privacy rules, and account checks sit in one place before you open your account with ngo500.

Terms before accountPrivacy and cookiesDANA OVO GoPay QRISEligibility depends on local law
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ngo500 Your Legal Terms Before You Join
CONTACT ROUTES

Reach Us About Legal Requests

Fast answers matter when the question is legal, so we keep clear contact routes instead of sending you around the site. Use live chat for account access issues, email for written requests, or Help > Legal Request after login when you want the message tied to your profile. Our support desk handles legal queries from 10:00 to 22:00 WIB every day.

Team online

Live chat

Use live chat for time-sensitive legal questions about account access, terms, or verification. We answer every day from 10:00 to 22:00 WIB and may ask for your account email before discussing private records.

Email requests

Email us when you need a written legal trail, such as a privacy request or dispute letter. Send the account email, subject line, and any QRIS or wallet receipt ID that supports your case.

Account ticket

Inside your account, open Help > Legal Request to keep the conversation linked to your profile. This path helps us match your message with verification status without exposing details in public channels.

DATA CARE

How We Handle Legal Records

Your legal record is more than a checkbox, so we keep the main account actions traceable. That includes accepted terms, privacy choices, cookie prompts, payment references, device changes, and support messages about…

Account verification

Before we enable full account functions, we may ask you to complete Profile > Verification. That step links your name, phone, and email to the legal terms you accepted when you opened the account.

Payment records

Payment records from DANA, OVO, GoPay and QRIS are kept with account activity so we can handle disputes, confirm ownership, and meet legal duties where local law permits.

Cookie control

Cookies help us remember session status, language choice, and security prompts. You can clear cookies in your browser, but some legal notices may appear again until your account records the acknowledgement.

Security logs

We log device changes, password resets, and unusual access attempts. If you see a login you do not recognise, contact support during 10:00 to 22:00 WIB so we can secure the account.

Retention window

Legal and payment records are held only for the period needed for account operation, disputes, audits, and duties that apply to us. When retention ends, we remove or anonymise records where possible.

Correction requests

To correct a name, email, or phone number, send a request through Help > Legal Request or email support. We may ask for a wallet receipt or verification photo before changing legal records.

Legal Questions Before Account Opening

Legal questions are easier to handle before they become disputes. We answer the points you are most likely to check before opening an account: where the terms sit, what data we hold, how cookies work, why payment records matter, and which contact path to use when you need a written answer.

Open the footer link called Legal or go to Account > Legal Center after login. We show the terms, privacy text, cookie text, and contact paths before you complete any verification step.

Yes. Eligibility, account access, and product availability depends on local law. If a rule changes in your area, we may adjust access or ask for new verification before you continue.

We collect the account details needed to identify you, secure the login, and process legal requests: name, phone, email, device signals, and payment references from DANA, OVO, GoPay or QRIS.

Yes. Use Help > Legal Request and explain what should be corrected. We compare your request with verification records and may ask for a wallet receipt before updating the account.

Cookies record session status, consent choices, and security prompts. They do not change the legal terms, but clearing them may make us show the same notice again on your next visit.

They connect a transaction to your account, which helps us handle disputes, refund checks, and ownership questions. Keep your QRIS, DANA, OVO or GoPay receipt ID until the request is closed.

Use live chat from 10:00 to 22:00 WIB for urgent access issues, or email support for written legal requests. Include your account email and the exact policy section you mean.

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