Reference

Privacy Policy for Your Account Data

Your account, wallet, and game-session data are covered by this Privacy Policy before you open an account, including DANA, OVO, GoPay, and QRIS records tied to wallet checks.

DANA data handlingOVO receipt checksGoPay wallet recordsQRIS scan privacy

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Clear Rules for Indonesia Privacy Choices

ngo500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your wallet trail matters, so this Privacy Policy explains what ngo500 collects when you create an account, verify a phone number, enter the lobby, or move funds through DANA, OVO, GoPay, and QRIS. We use account details to keep your login available, match payment receipts, protect

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the wallet, answer support cases, and meet record duties that apply to our service. Access depends on local law, and the way a request is handled can change by location, payment rail, or account status. We do not sell your personal data. When we share data
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with payment processors, fraud-screening tools, hosting partners, or support systems, we share only what is needed for that task and keep internal access limited by role.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Your Privacy Request

Privacy questions should not feel hidden behind a form. We keep three contact paths open so you can ask what we hold, correct an account detail, or ask about cookie choices. Have your account phone number ready, but never send your password or full wallet PIN. Our team may ask for one extra account step before discussing private records.

Team online

Live Chat

Live Chat is staffed daily from 09:00 to 01:00 WIB for privacy access questions. Tell us your account phone number and the data area you mean, such as wallet records or cookie choices.

WhatsApp Privacy Desk

For WhatsApp, start from the contact button inside your account so we can match the chat to your profile. We will not ask for your password, card data, or full wallet PIN.

Email Record Request

Email works well for correction or deletion requests that need attachments. Send the account phone number, registered email, and the field you want checked, then we reply with the next privacy step.

ACCOUNT CARE

How We Protect Your Account Trail

Privacy controls start before the first wallet action. On mobile Chrome for Android, you can adjust cookies through Settings > Site settings > Cookies; inside your account, use Profile > Security to…

Account data

We collect the details needed to run your account: phone number, login name, password hash, device signals, and support history. You can ask us to correct profile fields that are wrong or out of date.

Payment records

DANA, OVO, GoPay, and QRIS receipts are kept with timestamps, wallet references, and status codes. These records help us match transfers, check withdrawal requests, and answer questions about wallet balance history.

Cookie choices

Cookies help keep your session active, remember language choices, and flag unusual login patterns. You can clear browser cookies anytime; doing so may sign you out and require a fresh account login.

Game-session data

When you browse slots, live tables, sportsbook markets, Bingo, or Royal Fishing, we record session IDs, round references, and device time. This helps us trace disputes without exposing unrelated payment details.

Retention timing

We keep records only as long as needed for account service, payment checks, dispute handling, fraud prevention, and legal duties. After that period, records are deleted, anonymised, or separated from your profile.

Request handling

Privacy requests are checked against account ownership before we share, correct, or remove data. We may ask you to confirm a code sent to your registered phone or repeat a recent wallet reference.

Privacy Answers Before You Open an Account

These answers cover the privacy questions we hear before account creation and after wallet activity. They focus on what we collect, how payment records are handled, how cookies work on your device, and how you can reach us. If your question involves a live case, contact support from inside your account for faster matching.

We collect account details such as phone number, login name, password hash, device signals, and support messages. If you use DANA, OVO, GoPay, or QRIS, we also keep payment references needed to match wallet activity.

Yes. Payment references, timestamps, wallet status, and receipt checks are part of this Privacy Policy. We use them to confirm deposits, check withdrawals, resolve account questions, and keep a clear wallet history.

You can ask through Live Chat, WhatsApp from inside your account, or email. We verify ownership first, then prepare the account data we can share, subject to service records and rules that depend on local law.

Cookies keep your session active, remember basic choices, and help detect unusual access. On Android Chrome, open Settings > Site settings > Cookies to change browser controls, but clearing cookies may sign you out.

Contact support and explain which field is wrong. We may ask for a code sent to your registered phone, a recent wallet reference, or another account step before changing private profile details.

We share limited data with payment processors, hosting tools, support systems, and fraud-screening services when needed for account service. We do not sell your personal data or share unrelated wallet details for marketing.

Privacy requests and support messages are kept long enough to answer your case, prove the account step taken, and handle follow-up disputes. After the needed period, records are deleted, anonymised, or separated from your profile.

Privacy Policy for Your Account Data

Reach Us About Your Privacy Request

Live Chat

WhatsApp Privacy Desk

Email Record Request

How We Protect Your Account Trail

Account data

Payment records

Cookie choices

Game-session data

Retention timing

Request handling

Privacy Answers Before You Open an Account

01 What personal data does ngo500 collect when I open an account?

02 Does the Privacy Policy cover my DANA, OVO, GoPay, and QRIS records?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy on mobile?

05 How do I correct a wrong phone number or email?

06 Does ngo500 share my data with outside partners?

07 How long are my privacy requests and support messages kept?

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